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Privacy Policy

Last updated: 9 May 2026

1. Introduction

VeryPC Ltd is the controller of personal data processed through the VeryPC Warranty Support System.

The VeryPC Warranty Support System helps provide support, updates, downloads, warranty-related services, and account access for VeryPC computers.

This policy explains what information we use, how we use it, and the rights available to you under UK data protection law.

2. Information We Collect
2.1. Information from VeryPC records
  • Device and service records: We may process device, order, product, warranty, entitlement, and account-access information held by VeryPC so we can show the correct support and warranty information.
  • Customer and contact records: We may process customer, contact, and access records from VeryPC business systems so authorized users can access the correct information.
2.2. Information you provide directly
  • Account and profile information: When you register for or maintain an account, we may process your name, email address, login details, account status, and security settings.
  • Requests, preferences, and communications: If you request updates, manage notification preferences, ask for a warranty quote, use a secure upload link, or submit related service information, we process the contact and request details needed to handle that service.
  • Feedback and uploads: If you rate a download or upload files, we process the information you provide together with the related service record.
2.3. Automatically collected information
  • Session and browser data: We process IP address, browser or device information, session data, and timestamps to operate the site and protect it from misuse.
  • Security and access records: We keep records relating to account access, verification links, guest access links, and similar security controls.
  • Usage and delivery logs: We may log downloads, uploads, and other service activity for security, troubleshooting, and reporting.
  • Cookie and consent records: We store essential cookie and consent-preference information needed to operate the site and respect your cookie choices.
3. Cookies and Tracking Technologies

The VeryPC Warranty Support System uses essential cookies to operate the site, keep sessions secure, and remember your cookie choices. Optional analytics cookies may be used only if enabled and accepted.

You can manage your cookie choices through the cookie banner or your browser settings. Disabling essential cookies may prevent parts of the site from working properly.

4. How We Use Your Information
  • Service delivery: To provide support, updates, downloads, warranty services, and account access.
  • Communications: To send service emails, verification links, updates, acknowledgements, and similar messages related to your request or account.
  • Security and support: To keep the site secure, investigate issues, prevent misuse, and maintain service records.
  • Improvement and compliance: To review feedback, improve the service, and meet legal, contractual, and audit requirements.
5. Our Lawful Bases for Processing
  • Contract or steps at your request: Where processing is necessary to provide access to the services you request.
  • Legitimate interests: Where processing is necessary to run, secure, improve, and audit the VeryPC Warranty Support System, provided those interests are not overridden by your rights and freedoms.
  • Consent: Where optional analytics cookies or other consent-based technologies are used, or where a specific optional communication depends on consent.
  • Legal obligation: Where we must retain, use, or disclose information to comply with applicable legal, regulatory, or law-enforcement requirements.
6. Sharing and Disclosure
  • Service providers: We share information with providers who help us host, secure, store, email, or operate the VeryPC Warranty Support System.
  • Related business systems and teams: We may share relevant information with VeryPC systems, service providers, or authorized teams where needed to provide the service you requested.
  • Legal requirements and protection of rights: We may disclose information where required by law or where reasonably necessary to protect rights, property, safety, or the security of the service.
7. International Transfers

Where personal data is processed by service providers outside the UK, we will take steps intended to ensure that appropriate safeguards are in place, such as adequacy regulations, contractual protections, or equivalent measures recognised under UK data protection law.

8. Data Retention

We retain information for as long as it is needed to provide the service, keep appropriate business records, protect the site, and meet legal or audit requirements.

We do not publish a fixed retention period for every record type in the VeryPC Warranty Support System. If you need more detail about a specific category of information, contact us using the details below.

9. Data Security

We implement safeguards appropriate to the VeryPC Warranty Support System, including:

  • Encryption in transit using TLS.
  • Access controls, role-based permissions, and token-expiry controls.
  • Secure hosting and storage arrangements, including protected handling of uploaded files and guest access links.
  • Operational logging, monitoring, and auditing.

No system can be guaranteed completely secure. If you believe your account, access link, or information has been compromised, contact us promptly.

10. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete personal data.
  • Request erasure of your personal data in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to processing carried out on the basis of legitimate interests.
  • Request portability of data you have provided where applicable.
  • Withdraw consent for non-essential cookies or other consent-based processing at any time.
  • Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

To exercise these rights, contact us using the details below.

11. Children's Privacy

The VeryPC Warranty Support System is intended for customer, partner, business, and authorized support use. It is not directed at children, and we do not knowingly collect personal data from children through this service.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to the VeryPC Warranty Support System, applicable law, or our processing activities. We will update the date shown at the top of this page, and where appropriate we may provide an additional notice through the service.

13. Contact Us

For questions or requests regarding this policy, please contact:

VeryPC Data Team
Address: VeryPC Ltd, Unit 4 - 7 Parkwood Business Park, Parkwood Road, Sheffield, S3 8AL, UK
Tel: 0114 321 8609

You also have the right to complain to the ICO. Their website is www.ico.org.uk and their helpline is 0303 123 1113.

VeryPC Warranty Support System Terms of Use

Last updated: 9 May 2026

1. Scope of the Service

The VeryPC Warranty Support System helps you access support, updates, downloads, and warranty services for VeryPC computers.

Some parts of the service are public or guest-accessible through token-based links, while other parts are available only to authenticated users with the appropriate permissions or business relationship.

2. Authorized Use and Access Security

You must use the VeryPC Warranty Support System only for lawful purposes and only in connection with devices, accounts, or requests you are authorized to access.

If you receive account credentials or a secure access link, you are responsible for keeping it secure and must tell us promptly if you believe your access has been compromised.

3. Information, Downloads, and Warranty Content

We aim to keep information, downloads, and warranty content available through the VeryPC Warranty Support System accurate and current. However, we do not guarantee that everything will always be complete, current, or suitable for your specific use.

You are responsible for checking compatibility and suitability before using any file, document, or related material obtained through the VeryPC Warranty Support System.

Any availability, quote, or callback information shown through the service is subject to confirmation by VeryPC and does not by itself create a binding contract.

4. Information and Content You Submit

If you submit information or files through the VeryPC Warranty Support System, you must ensure the content is accurate, lawful, and relevant to the request.

You must not upload or submit content that is unlawful, defamatory, infringes another person's rights, contains malware, or includes unnecessary personal, confidential, or special-category information. Where you upload files or provide data about another person or organization, you must have the right to do so.

5. Acceptable Use Restrictions

You must not:

  • Attempt unauthorized access to the VeryPC Warranty Support System, related systems, accounts, or data.
  • Bypass rate limits, token expiry, access controls, or other protective features.
  • Use the service in a way that could damage, disable, overburden, or impair the site or its users.
  • Use automated scraping, harvesting, or bulk extraction in a way that is not authorized by VeryPC.
  • Redistribute, resell, or exploit downloads, documents, or other content from the VeryPC Warranty Support System except where you are expressly permitted to do so.
6. Intellectual Property

The VeryPC Warranty Support System, including its layout, branding, documentation, downloads, and related materials, is owned by VeryPC or its licensors unless otherwise stated. Using the service does not transfer any ownership rights to you.

7. Changes, Availability, and Suspension

VeryPC may update, suspend, restrict, or remove parts of the VeryPC Warranty Support System at any time.

We may suspend or block access where we reasonably believe this is necessary for security, maintenance, legal compliance, operational reasons, or because these terms have been breached.

8. Privacy and Data Protection

Use of the VeryPC Warranty Support System is also governed by our Privacy Policy, which explains how personal data is collected, used, stored, and shared in connection with the service.

9. Disclaimers and Limitation of Liability

The VeryPC Warranty Support System and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, VeryPC excludes warranties, representations, and guarantees that are not expressly set out.

VeryPC is not liable for loss, damage, or disruption arising from your use of the VeryPC Warranty Support System, your inability to use it, or your reliance on its content, except where liability cannot lawfully be excluded or limited.

10. Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or the use of the VeryPC Warranty Support System, are governed by the laws of England and Wales, except where mandatory law requires otherwise.

Subject to any mandatory rights you may have under applicable law, the courts of England and Wales have exclusive jurisdiction in relation to such disputes.

11. Contact and Acceptance

By using the VeryPC Warranty Support System, you agree to these Terms of Use. If you do not agree, do not use the service.

Questions about these terms can be sent to datateam@very-pc.co.uk.
Privacy Policy

Last updated: 9 May 2026

1. Introduction

VeryPC Ltd is the controller of personal data processed through the VeryPC Warranty Support System.

The VeryPC Warranty Support System helps provide support, updates, downloads, warranty-related services, and account access for VeryPC computers.

This policy explains what information we use, how we use it, and the rights available to you under UK data protection law.

2. Information We Collect
2.1. Information from VeryPC records
  • Device and service records: We may process device, order, product, warranty, entitlement, and account-access information held by VeryPC so we can show the correct support and warranty information.
  • Customer and contact records: We may process customer, contact, and access records from VeryPC business systems so authorized users can access the correct information.
2.2. Information you provide directly
  • Account and profile information: When you register for or maintain an account, we may process your name, email address, login details, account status, and security settings.
  • Requests, preferences, and communications: If you request updates, manage notification preferences, ask for a warranty quote, use a secure upload link, or submit related service information, we process the contact and request details needed to handle that service.
  • Feedback and uploads: If you rate a download or upload files, we process the information you provide together with the related service record.
2.3. Automatically collected information
  • Session and browser data: We process IP address, browser or device information, session data, and timestamps to operate the site and protect it from misuse.
  • Security and access records: We keep records relating to account access, verification links, guest access links, and similar security controls.
  • Usage and delivery logs: We may log downloads, uploads, and other service activity for security, troubleshooting, and reporting.
  • Cookie and consent records: We store essential cookie and consent-preference information needed to operate the site and respect your cookie choices.
3. Cookies and Tracking Technologies

The VeryPC Warranty Support System uses essential cookies to operate the site, keep sessions secure, and remember your cookie choices. Optional analytics cookies may be used only if enabled and accepted.

You can manage your cookie choices through the cookie banner or your browser settings. Disabling essential cookies may prevent parts of the site from working properly.

4. How We Use Your Information
  • Service delivery: To provide support, updates, downloads, warranty services, and account access.
  • Communications: To send service emails, verification links, updates, acknowledgements, and similar messages related to your request or account.
  • Security and support: To keep the site secure, investigate issues, prevent misuse, and maintain service records.
  • Improvement and compliance: To review feedback, improve the service, and meet legal, contractual, and audit requirements.
5. Our Lawful Bases for Processing
  • Contract or steps at your request: Where processing is necessary to provide access to the services you request.
  • Legitimate interests: Where processing is necessary to run, secure, improve, and audit the VeryPC Warranty Support System, provided those interests are not overridden by your rights and freedoms.
  • Consent: Where optional analytics cookies or other consent-based technologies are used, or where a specific optional communication depends on consent.
  • Legal obligation: Where we must retain, use, or disclose information to comply with applicable legal, regulatory, or law-enforcement requirements.
6. Sharing and Disclosure
  • Service providers: We share information with providers who help us host, secure, store, email, or operate the VeryPC Warranty Support System.
  • Related business systems and teams: We may share relevant information with VeryPC systems, service providers, or authorized teams where needed to provide the service you requested.
  • Legal requirements and protection of rights: We may disclose information where required by law or where reasonably necessary to protect rights, property, safety, or the security of the service.
7. International Transfers

Where personal data is processed by service providers outside the UK, we will take steps intended to ensure that appropriate safeguards are in place, such as adequacy regulations, contractual protections, or equivalent measures recognised under UK data protection law.

8. Data Retention

We retain information for as long as it is needed to provide the service, keep appropriate business records, protect the site, and meet legal or audit requirements.

We do not publish a fixed retention period for every record type in the VeryPC Warranty Support System. If you need more detail about a specific category of information, contact us using the details below.

9. Data Security

We implement safeguards appropriate to the VeryPC Warranty Support System, including:

  • Encryption in transit using TLS.
  • Access controls, role-based permissions, and token-expiry controls.
  • Secure hosting and storage arrangements, including protected handling of uploaded files and guest access links.
  • Operational logging, monitoring, and auditing.

No system can be guaranteed completely secure. If you believe your account, access link, or information has been compromised, contact us promptly.

10. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete personal data.
  • Request erasure of your personal data in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to processing carried out on the basis of legitimate interests.
  • Request portability of data you have provided where applicable.
  • Withdraw consent for non-essential cookies or other consent-based processing at any time.
  • Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

To exercise these rights, contact us using the details below.

11. Children's Privacy

The VeryPC Warranty Support System is intended for customer, partner, business, and authorized support use. It is not directed at children, and we do not knowingly collect personal data from children through this service.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to the VeryPC Warranty Support System, applicable law, or our processing activities. We will update the date shown at the top of this page, and where appropriate we may provide an additional notice through the service.

13. Contact Us

For questions or requests regarding this policy, please contact:

VeryPC Data Team
Address: VeryPC Ltd, Unit 4 - 7 Parkwood Business Park, Parkwood Road, Sheffield, S3 8AL, UK
Tel: 0114 321 8609

You also have the right to complain to the ICO. Their website is www.ico.org.uk and their helpline is 0303 123 1113.